FAQs

Here's all the answers to your questions!

All recipes can be found on our recipe blog here.
Here's a video of our biggest tip on how to make perfect pearls/boba
Click here to find out how to care and store your ingredients
All our products have a minimum shelf life of 3 months. The best before date can be found on the product label in format date/month/year.
Our matcha, brown sugar syrup and all our fruit teas and toppings (except rainbow jelly as it contains lactose) are vegan. Our milk tea powders have sodium caseinate in the non dairy creamer making it non-vegan. 
All our fruit teas and toppings are gluten free. Our milk tea blends are gluten free if you substitute the creamer/milk with a gluten free milk. 
All our fruit teas and toppings are dairy free. Our brown sugar and matcha can be made dairy free by adding your own dairy free milk. Our other milk tea blends contain non-dairy creamer but has whey and sodium caseinate. 
All our fruit teas and toppings are lactose free. Our brown sugar and matcha milk tea can be made lactose free with lactose free milk.  
We've got lots of caffeine-free options! Milk teas: taro, strawberry, honeydew, chocolate and brown sugar milk tea are caffeine-free. Fruit syrups & fructose: ALL. Teas: Butterfly Pea Flower. Toppings: ALL
Yes, you can choose between jasmine green tea, signature black tea and oolong tea!
Our teabags are BIG and packed full of tea leaves so brewing it in less water, for a longer period of time and with boiling hot water can result in a tea that is "too strong" or "too bitter" for some. Try brewing 1L of tea from a tea bag, with warm water and for a few minutes then give it a taste.
Of course you can! Our milk tea blends have been crafted to be less sweet so you can add fructose or any sweetener to your taste. You can adjust the sweetness of fruit teas by adding as much or as little fructose as you want.
You can get the tea, fruit syrup and fructose on its own.
5 serves= 200g fruit syrup, 200g fructose, 5 tea bags and 5 paper straws (optional). 10 serves= 400g fruit syrup, 200g fructose, 10 tea bags and 10 paper straws (optional). 20 serves is 2 x 10 serves. 40 serves is 4 x 10 serves.
We’re always restocking our products and updating our website—so check back at a later time! You can also provide your email address on the product page of the item you want to purchase and we’ll notify you once it’s back in stock. All you need to do is check your inbox.
We currently ship to Australia, New Zealand, US, Canada and Singapore. For more information, click here.
Yes, we offer pickup from our warehouse at 8/28 Enterprise Drive, Rowville, VIC. For more information, click here.
Click here for despatch and delivery lead times. You will receive a shipping notification with a tracking number upon despatch.
The shipping fee will be calculated at checkout. We do offer free shipping Australia-wide for all orders over $75. International shipping fees will be calculated at checkout. We do offer free international shipping to the US and Canada for all orders over AUD$199 (USD$150|CAD$185). For NZ, free shipping for all orders over NZD$160
Our boxes can be recycled or used as bedding for a worm farm. Our packing peanuts are eco and dissolvable in water!
Yes, we do bulk orders and wholesale. Contact us at serene@cup49.com with your enquiry.
Of course! We love collaborating with amazing people. Contact us at serene@cup49.com with your proposal.

 

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