Delivery and Returns

Here's the Christmas order cut off dates. Please place your order by the following dates to receive your parcel in time for Christmas:

 

Local Pickup 

Pickup from 8, 28 Enterprise Drive, Rowville is free and available from Monday- Friday, 10 am - 3 pm. Your order will be ready for pickup in 2-3 business days. 

 

Australia-Wide Shipping

Standard delivery in Australia is free for all orders above $75.

For Australian orders below $75, the delivery costs will be shown at checkout.

Your order will be shipped via Sendle (carbon neutral delivery service) or Auspost within 1-4 business days. Once we've shipped your order, you'll receive a shipping confirmation email with tracking.

If you'd like your order despatched asap, please email us at customerservice@cup49.com. The rush order fee is $5 to have it despatched the next business day. 

If you need your order within the next few days, we do offer an express shipping option via Australia Post (1-3 business days delivery if no delays) and a rush order fee of $5 to have your order despatched the next business day. Please email us at customerservice@cup49.com if you'd like to rush your order. 

Estimated Standard Delivery Times via Sendle. Delays may occur due to COVID-19.

Adelaide	2 to 4 business days
Albury	2 to 5 business days
Bendigo	1 to 3 business days
Brisbane	2 to 6 business days
Bundaberg	4 to 8 business days
Cairns	4 to 8 business days
Canberra	2 to 6 business days
Central Coast	2 to 6 business days
Coffs Harbour	2 to 7 business days
Darwin	3 to 11 business days
Geelong	1 to 3 business days
Gold Coast	2 to 7 business days
Hobart	3 to 7 business days
Launceston	3 to 7 business days
Mackay	4 to 9 business days
Maryborough	4 to 9 business days
Melbourne	1 to 3 business days
Newcastle	2 to 6 business days
Northern Rivers	2 to 7 business days
Perth	5 to 11 business days
Port Macquarie	2 to 7 business days
Rockhampton	4 to 9 business days
Sunshine Coast	4 to 9 business days
Sydney	2 to 4 business days
Toowoomba	2 to 7 business days
Townsville	4 to 9 business days
Wollongong	2 to 4 business days

 

International Shipping

Standard US, Canada and Singapore international delivery is free for all orders above AUD$199 (USD$150|CAD$185|SGD$199)

Standard NZ international delivery is free for all orders above AUD$150 (NZD$160)

Rates are calculated at checkout. The estimated shipping times are below. Due to coronavirus, there might be further delays. There might also be custom duties and taxes charged by your local post depending on your countries' international policies. 

Your order will be shipped within 1-4 business days. Once we've shipped your order, you'll receive a shipping confirmation email with tracking.

If you'd like your order despatched asap, please email us at customerservice@cup49.com. The rush order fee is $5 to have it despatched the next business day. 

Delays may occur due to COVID-19.

Returns

We have a 7 day refund policy if your order arrives broken or faulty in undamaged packaging, to which a replacement will be shipped out free of charge or broken/faulty item refunded.

If you've taken up Shipping Protection, it'll cover packages that are lost, damaged, or stolen during transit. Coverage takes effect immediately following checkout and continues until goods are delivered safe and sound. Full refunds and replacements are not guaranteed for lost/missing/damaged parcels if shipping protection wasn't added to your order.

Unfortunately, we do not accept change of mind returns or exchanges hence please choose carefully and contact us for any queries. 

Please see our Refund Policy page for more information. 

Our Commitment 

At Cup 49, we care about sustainability. Our goal is to use minimal, recycled packaging where possible and we strongly encourage for you to reuse or recycle the shipping box. 

Our cardboard boxes can be used:

• as padding for a parcel. It is a durable and sustainable alternative to
  bubble wrap or plastic-padded envelopes (to emulate the latter, simply slide two pieces of cardboard in a paper envelope!).
• for craft making
• as bedding for your worm farm (shred or tear to smaller pieces)